![The petrol station did not accept the barcode for the fuel discount offer, what do I do?]({"bg": "//theme.zdassets.com/theme_assets/9896171/e77609a671d711969251945f3996099c3a57ceca.png"})
![The petrol station did not accept the barcode for the fuel discount offer, what do I do?]({"bg": "//theme.zdassets.com/theme_assets/9896171/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
Your purchase may not be eligible for a discount. Please check the terms and conditions on your carbarConnect app to ensure your purchase meets the eligibility criteria for the fuel offer.
If you tried to redeem the offer at a site that is not operated by Coles Express, your barcode may be refused as well. Please find your nearest Shell Coles Express location here.
If you believe your purchase was eligible for a discount, please send us an email at service@carbar.com.au with any receipts, fuel and location of the service station where you attempted to receive the discount.
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