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  1. Carbar
  2. I am a subscriber

I am a subscriber

Breakdowns and Accidents

If you require medical attention during a breakdown or accident, call 000 now...

I had an accident, what should I do?
I scratched my car, what should I do?
I've submitted an insurance claim, what's next?
What is covered for Roadside Assistance?
What does Carbar insurance cover?
What should I do if the driver of the other car refuses to give me their details?
See all 7 articles

General
Do I need to pay another upfront fee if I swap my car subscription?
How to swap your car subscription?
Can you buy your subscription car if you like it?
How does the referral program work?
Can I drive off road?
What if I need to cancel my subscription?
See all 11 articles

Carbar's Loyalty Program
What is the Carbar Loyalty Program?
If I stop the subscription and start a new one later, do I keep my Loyalty Credits?
Can I claim cash for unused Loyalty Credits or Carbar Credits?
What happens if I swap a car, do I keep my Loyalty Credits?
How are Loyalty Credits calculated?
What is the difference between Loyalty Credits and Carbar Credits

Help with My Car
How do I know my GPS unit (telematics device) is connected correctly?
What happens if Carbar recalls a vehicle?
When does my car need servicing?
I have lost my keys, what should I do?
Do you cover eSafety Check (Pink Slips) and Roadworthy Certificates (RWC)?

Payments and Accounts
Why am I being charged tolls, I already have an e-tag?
Where can I see my toll charges?
How can I change the payment method?
Can I change the agreement to someone else's name?
How are payments for the subscription fee made?

carbarConnect
Fuel Discount Offer
What is carbarConnect?
How do I log into the carbarConnect app?
I've been locked out the carbarConnect app, what do I do?
How does carbarConnect work with multiple subscription cars?
How do I enable or disable trip logging?
How do I tag or categorise one of my trips in carbarConnect?
See all 9 articles

carbar Account and Dashboard
I can't log into my carbar account, what do I do?
How do I change or reset my password?
What is trip logging?
How do I tag or categorise one of my trips in my dashboard?
Where can I see my invoices?
Where can I get a proof of registration for a council parking permit?